INLEVEL9 Skills
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글쓰기·소통

고객 문의 답변

고객의 상황과 확인된 정책을 바탕으로 답변을 준비해요.

고객에게 보낼 초안 · 내부 확인 사항

1. 내 내용 넣기

입력한 내용은 이 화면에서만 사용해요. AI에 전달할 때는 복사한 요청문을 직접 붙여넣으세요.

마음에 들면 계속 사용하세요.

Claude의 스킬 업로드 기능을 쓰는 분은 ZIP 파일로 저장할 수 있어요.

스킬 ZIP 다운로드 ↓설치 방법 보기 →
작업 지침 보기
# Customer reply

Identify the customer's problem, desired resolution, and relevant confirmed policy. Separate the customer's statements from verified order or account status. Do not infer delivery dates, refund eligibility, exception approval, or account changes from general policy alone.

Acknowledge the concrete concern and explain the next useful step. Keep the reply concise and respectful without adding excessive apologies. If a needed fact is missing, provide a conditional draft or ask the operator to check it. Do not invent a response deadline or promise that an investigation has already occurred.

Return the customer-facing draft separately from internal verification tasks. Minimize personal information: avoid repeating identifiers or requesting credentials and full payment details. Refer to an established secure support process when identity verification is necessary.

Do not grant refunds, edit orders, contact a customer, or claim a resolution has been performed as part of drafting. Use the customer's requested language and the operator's tone constraints. Check each commitment against the supplied facts before returning the draft.
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